Cold Caller / Appointment Setter

Employment Type: Full-Time

Department: Sales & Business Development

Reports To: Sales Manager

Work Schedule: 9am to 6pm EST New York Timezone

Base Salary: $640 usd monthly salary

Commission: Performance-based / uncapped commission structure

Additional Incentives: Performance bonuses may be available based on appointment and sales targets.

OTE: $15000 to $35000per year

About BerliTravel

BerliTravel is a travel company focused on helping customers discover and book travel experiences, accommodations, tours, and related travel services. We are building a sales-driven team focused on proactive outreach, customer engagement, and converting qualified prospects into booked consultations and travel opportunities.

Position Overview

We are looking for a Cold Caller / Appointment Setter who is confident speaking with prospects, comfortable making a high volume of outbound calls, and motivated by measurable sales targets.

Your primary responsibility will be to contact potential customers, introduce BerliTravel's services, identify their travel needs, qualify prospects, and schedule qualified appointments for the sales team.

This is a performance-driven role. The ideal candidate is persistent, organized, coachable, and comfortable hearing "no" without losing momentum.

Key Responsibilities

Make high-volume outbound calls to prospective customers using provided lead lists and CRM systems.

Introduce BerliTravel and clearly communicate the value of our travel services.

Ask qualifying questions to understand the prospect's travel plans, needs, budget, timing, and interests.

Identify qualified prospects and schedule appointments with the appropriate sales representative.

Follow up with prospects who do not immediately respond or are not ready to book.

Maintain accurate records of calls, conversations, follow-ups, and appointments in the CRM.

Use provided call scripts while adapting naturally to each prospect's responses.

Handle objections professionally and attempt to move qualified prospects to the next step.

Send appointment confirmations and reminders when required.

Meet daily and weekly call, contact, appointment, and conversion targets.

Follow up on missed appointments and reschedule qualified prospects.

Communicate prospect feedback and common objections to the Sales Manager.

Participate in sales training, coaching, and team meetings.

Continuously improve calling techniques, objection handling, and appointment-setting performance.

Daily Performance Expectations

The successful candidate should be prepared for a high-volume outbound environment.

Expected activities may include:

100–200+ outbound call attempts per day

Consistent prospect follow-up throughout the day

Accurate CRM updates for every meaningful interaction

Qualified appointments scheduled based on established criteria

Same-day follow-up on assigned leads

Consistent achievement of weekly appointment-setting targets

Final KPIs will be established by the Sales Manager based on campaign, lead quality, and business requirements.

Required Qualifications

2+ year of experience in cold calling, telemarketing, appointment setting, inside sales, B2C sales, or customer acquisition.

Strong spoken English with clear pronunciation.

Excellent verbal communication and active listening skills.

Comfortable making a large number of outbound calls every day.

Confident handling objections and rejection.

Strong persuasion and interpersonal skills.

Ability to follow a sales script while maintaining a natural conversation.

Strong organization and follow-up skills.

Comfortable working with CRM systems and basic sales technology.

Reliable internet connection and a suitable remote-work environment.

Ability to work U.S.-aligned hours when required.