Dynamics CRM Technical- (Customer Engineer/ Architect)

ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Dynamics CRM Technical- (Customer Engineer/ Architect) Permanent Role 100% Remote- within Egypt We are seeking skilled and experienced Dynamics CRM Customer Engineers with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform. For Dynamics CRM, there should be a strong focus on upgrades, infrastructure, performance tuning, customization, troubleshooting and code review. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE). Responsibilities • Establish yourself as a trusted advisor with key stakeholders at assigned customers • Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success • Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers • Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed • Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers Required Qualifications General • Fluency in English • Effective communication skills to identify, engage, and interact with key stakeholders • Proficiency in delivering technical training • Consulting and customer facing role experience • Excellent problem-solving and troubleshooting skills • Ability to work collaboratively in a team environment • Deep technical acumen combined with a curiosity to continue learning • Excitement for modern engineering tools and practices Dynamics CRM • Enterprise level support and administration focused specifically with: o CRM infrastructure installation and configuration o CRM deployment configuration o CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) o CRM integration o CRM performance and tuning optimization o Dynamics CRM Cloud Migration • Knowledge in CRM 2015+ build versions and upgrade experience • Architectural experience for Dynamics CRM on-premises • Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting. • Environment health assessment experience • Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform • Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules o Dynamics 365 Customer Service o Dynamics 365 Field Service o Dynamics 365 Customer Insights - Journeys • Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform o Dataverse o Power Apps o Power Automate o Power Platform admin center • Administration experience • Customization and Integration experience (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) • Application Lifecycle Management experience (Solution management and automation) Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes net. … mais Pesquise vagas mais rápido com Premium Acesse informações sobre empresas, como prioridades estratégicas, tendências de número de funcionários e muito mais Jonatas e outros milhões de usuários têm contas Premium Reative o Premium Aproveite o suporte 24 horas e cancele quando quiser. Sobre a empresa Sonata Software 442.056 seguidores Seguir Atividades dos serviços de tecnologia da informação • 5001-10000 funcionários • 7.347 no LinkedIn Sonata Software Limited is a leading Modernization engineering company, headquartered in Bangalore. Sonata provides modernization services using its proprietary Platformation™ approach. It specializes in cloud and data modernization, Microsoft Dynamics Modernization, Digital contact center setup and management, managed cloud services and digital transformation services. Founded in 1986, the company has since grown to have a presence in North America, Europe, ANZ and Asia-Pacific. Sonata has partnerships with leading technology providers such as Microsoft, Amazon, Google, among others, and has received several awards and recognition for its services. With a focus on innovation and customer-centricity, Sonata aims to help businesses accelerate their modernization and digital transformation journeys. … mais Tem interesse em trabalhar conosco no futuro? Os usuários que compartilham ter interesse em uma empresa podem ter o dobro de chances de receber mensagem de um recrutador. Saiba mais Tenho interesse Exibir mais