QA & Technical Customer Success Engineer - Remote

Remote | Full-time We’re looking for a QA & Technical Customer Success Engineer who can combine software development, automated testing, and technical customer support to help ensure our client’s products perform reliably in real-world broadcast environments. In this role, you’ll work directly in the codebase, build and maintain automated tests, investigate technical issues, and collaborate with engineering and product teams. You’ll also work closely with customers to troubleshoot issues, configure workflows, and help them get the most out of the platform. What You’ll Do Build and maintain automated unit, integration, and end-to-end tests. Test web applications, APIs, and broadcast integrations. Investigate, reproduce, and debug technical issues directly in the codebase. Review fixes and releases and contribute to QA and CI/CD improvements. Support customers with technical troubleshooting, onboarding, and product questions. Translate customer issues into clear bug reports and actionable product feedback. Collaborate with developers, product, and customer success teams to improve product quality and the customer experience. What We’re Looking For C1+ English with strong written and verbal communication. 3–5 years of software development/engineering experience. Experience with JavaScript or TypeScript. Hands-on experience with automated testing using tools such as Jest, Vitest, or Mocha. Experience with E2E testing tools such as Playwright, Cypress, or Selenium. Familiarity with API testing tools such as Postman or Supertest. Experience with Git/GitHub/GitLab and CI/CD. Customer-facing experience supporting technical products or software. Strong troubleshooting and problem-solving skills. Nice to Have Experience in QA, support engineering, or solutions engineering within a SaaS environment. Hands-on experience with broadcast tools or protocols such as iNews, ENPS, Mosart, vMix, OSC, or Ember+. Experience working with customers in the U.S. or across multiple time zones. Work Schedule We have multiple shift options available for full-day coverage, with a half-day Saturday schedule. The specific schedule will be discussed during the interview process. If you enjoy technical problem-solving, working with customers, and collaborating with engineering teams, we’d love to hear from you! … mais Pesquise vagas mais rápido com Premium Acesse informações sobre empresas, como prioridades estratégicas, tendências de número de funcionários e muito mais Jonatas e outros milhões de usuários têm contas Premium Reative o Premium Aproveite o suporte 24 horas e cancele quando quiser. Sobre a empresa SupportLabs 3.648 seguidores Seguir Atividades de consultoria em gestão empresarial • 51-200 funcionários • 9 no LinkedIn SupportLabs: Empowering Innovation, One Connection at a Time. SupportLabs empowers startups by handling customer and technical support complexities, allowing founders to focus on innovation. We bridge the gap between technological innovation and customer interaction with comprehensive support solutions, integrating global tech demands with our exceptional talents. Our core values—empowerment, innovation, integrity, and community—drive us to uplift our local community while boosting global tech. SupportLabs evolved from Work Ninjas, expanding our expertise from back-office solutions to comprehensive support. Based in Honduras, we foster economic and professional growth, creating jobs that provide stability and pride. Our team’s dedication is evident in every interaction, driving positive global impact. www.supportlabs.com | [email protected] SupportLabs. All rights reserved. © 2024