Network Manager

Summary
The Network Manager leads the global Network Operations team, owning performance, processes, and team development in a 24x7 environment. Reporting to the Head of Operations, this role connects daily execution with long-term strategy, requiring strong network engineering expertise and experience managing distributed teams.

Key Responsibilities
Team Leadership & People Management
Lead, mentor, and develop Network Operations Tech Leads, supporting both technical and leadership growth;
Own the full employee lifecycle for the NetOps team, including hiring, onboarding, performance management, career development, and retention;
Ensure proper staffing and coverage across all operational shifts;
Build and maintain a high-performance culture based on ownership, accountability, and continuous improvement;
Promote cross-team alignment and knowledge sharing to ensure consistency across operations.
 
Operational Strategy & Governance
Define and enforce operational standards, processes, and SLAs across network operations;
Act as the escalation point for critical or prolonged network incidents, ensuring coordination and resolution;
Review and approve root cause analyses (RCAs), ensuring effective preventive actions;
Drive continuous improvement initiatives focused on reducing MTTR, increasing network reliability, and improving efficiency;
Oversee monitoring and observability systems to ensure full visibility of the network environment.
 
Planning & Cross-Functional Collaboration
Align network operations strategy with the broader technology roadmap in collaboration with leadership and key stakeholders;
Coordinate network expansion, topology evolution, and capacity planning initiatives;
Manage relationships with connectivity providers, IXPs, and infrastructure partners;
Collaborate with engineering, security, and infrastructure teams on cross-functional initiatives;
Represent network operations in leadership discussions, providing insights and performance updates.
 
Documentation & Process Ownership
Own and maintain the network operations documentation framework, including runbooks, SOPs, diagrams, and incident procedures;
Define documentation standards and ensure accuracy and consistency across teams;
Lead regular operational reviews, such as incident postmortems, audits, and retrospectives.