Knowledge Content Management Product Owner

Job Location: Kuala Lumpur, Noida, Chennai, Pune, Hyderabad, Bangalore, Lisboa, Cebu City, Lodz, Taguig City, Braga, Heredia, Katowice, Taguig City Location Flexibility: Multiple Locations Globally Req Id: 12946 Posting Start Date: 10/27/26 At Fujitsu, we have embarked on an integrated approach to digitally transform our business and practices, to strengthen Fujitsu's competitiveness in the digital age. Global Delivery is Fujitsu’s delivery engine with currently over 22,000 employees across the Global Delivery Centers (GDCs) with an ambition to grow further in line with Fujitsu strategy. Our GDCs provide competitive and innovative services to customers via the Regions and exciting times are ahead of us as we continue to accelerate our Globalization journey. We are challenging the way that we work and our Service Line Development ART is our approach to driving continuous incremental change and innovation into Global Delivery to ensure our Delivery capabilities are relevant for our customers and employees alike. The challenge we face is multi-faceted and in recognition of this, our Leadership Team has defined a Global Delivery Vision and created the ART journey to ensure we achieve our Vision. The starting point is the Vision we want to achieve – One trusted team, enabled and motivated to deliver competitive and innovative services, contributing to our customers’ sustainable success and growth. A critical component of our journey is to implement global service lines, standardized across all our Global Delivery Unit locations. For the Service Operations Service Line, we are now hiring a Knowledge & Content Management Product Owner. The Knowledge & Content Management Product Owner role is a new role designed to own best practices for these Process & be accountable for the execution both operational & quality of these Processes within Service Operations Process Improvements Operational Execution Execution Improvements Process Quality Evolution of the Process Cost models Automations including AI Service Component ownership & lifecycle management This role requires significant experience & expertise of Knowledge Management combined with a track record of building & running Global Teams with both direct & Matrix’d. The Product Owner is the Accountable individual for both the delivery & standards for this process. Setting future standards and adapting ways of working to embrace new technology. Roles And Responsibilities The Product Owner (PO) for Knowledge & Content Management is a critical role designed to deliver Service Excellence & consistency in this Process for both Internal & External Customers. Building & leading a team of highly skilled Subject Matter Experts that manage the delivery of the Process. Using metrics including productivity, quality and financial metrics in conjunction with leadership to drive the standard of delivery quality and efficiency ensuring that consistent Management is achieved globally. Ensure consistency by standardizing the onboarding of SME’s into their roles. In near future this role will evolve to management of the global team of Knowledge Mangers responsible for traditional knowledge management, for AI content creation and Adoption Management. In Addition To The Day To Day Delivery Activity The PO Will Own The Evolution Of The Processes As Technology Develops To Use AI & Tooling To Drive Additional Value Whilst Ensuring Business Outcome Process Improvements Execution Improvements Process Quality Evolution of the Process, Procedures & Work Instructions Cost models for Future Clients Service Components Automations & Ai usage within the Process Provide Consulting Service for all the Process Core Responsibilities Ownership of the end to end Knowledge & Content Management Product Process and Delivery Process execution; regardless of shared or dedicated the PO owns the Process & therefore the execution across GD using base KPI’s & OKR’s Process Quality; using Data & feedback to drive consistency & improvement Team availability; creating a blended Time Zone model to deliver Globally ensuring both Data Sovereignty & Customer Intimacy Team Skills; Evolving Team skills to embrace technology to both enhance the delivery but also navigate a continuously changing Technology landscape WIP & Backlog Management Third Party engagement Create & Maintain Knowledge use impact strategies Develop cross Service line working to reduce MTTR & increase First contact resolution Identifying & removing waste both within shared & dedicated teams Developing a Proactive demand analysis culture Develop robust relationships with other interlinked Service Management Processes e.g. Incident & Major Incident Management, Change Management Developing the creation of Knowledge & Content to be used by both Service Operations & End Customers through the use of Conversational Ai & Ai driven technology Curating Content using meta data for both text & video Maintaining & curating the central Knowledge & content store Stay ahead of the technology hype curve Creation of the Knowledge & Content Handbook & Continual Learning detailing Service Ops Standards for Knowledge Management: Higher Business Awareness: Finance Management (Day to day) Financial Impact assessments (Demand removal, Service Introduction) Business Impact assessments for change orders that effect the Team Operational Acceptance & Service Readiness Monitor, analyze, and report on the financial performance related to cost and value drivers. Financially Accountable for P&L Effectiveness & Efficiencies – 10 % yoy Additional opportunities for revenue Standard Service Management: Continuous Service Improvement / Kojo Toolsets implementation (How they work and how to get the best out of them e.g Automation opportunities) Risk Identification, Management & Business Continuity Contractual obligations conformance (non-SLA/KPI) Contractual & Health metrics (SLA/KPI) SoW commitments and alignment Strategy and Vision Client facin