NiCE CXone Engineer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The NICE CXone Services Engineer is responsible for the implementation, configuration, testing, and support of NICE CXone contact center solutions. Working closely with clients and internal teams, this role helps translate business requirements into effective technical solutions across voice and digital channels, including IVR, ACD, VoIP, email, SMS, and chat. The engineer will participate in solution design, system configuration, troubleshooting, testing, and production support, while contributing to successful project delivery and customer outcomes. This role is ideal for professionals with hands-on contact center technology experience, strong problem-solving skills, and a customer-focused approach to solution delivery.