Remote Java Backend Engineer & L2 Support

SupportYourApp is hiring an L2 Backend Developer and Support Engineer to deliver high-quality technical support for global clients. You will build and maintain backend services using Java, Spring Boot, MongoDB, and Kafka, while guiding customers through complex troubleshooting and incidents. You will collaborate with cross-functional teams, work with Zoho Desk for incident handling, and use Slack and JIRA for coordination in a fully remote setup. … mais Pesquise vagas mais rápido com Premium Acesse informações sobre empresas, como prioridades estratégicas, tendências de número de funcionários e muito mais Jonatas e outros milhões de usuários têm contas Premium Reative o Premium Aproveite o suporte 24 horas e cancele quando quiser. Sobre a empresa SupportYourApp 228.418 seguidores Seguir Atividades dos serviços de tecnologia da informação • 1001-5000 funcionários • 655 no LinkedIn SupportYourApp is an Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. In 2024 and 2026, SupportYourApp was named to the Inc. 5000 list of Fastest-Growing Private Companies. Reasons to count on us: • Over 16 years of experience • Over 1300 professionals on a team • Over 60 operational languages • PCI DSS Certified Level 1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • System setup and Integration • Reception desk services • Back-office services (data entry, content moderation & enrichment) • KYC and ID verification • Data annotation 📚 Check out our course on Udemy → https://www.udemy.com/course/customer-support-101-building-excellence/?couponCode=536430084CA64453549A Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.