Technical Architect

WHAT YOU'LL DO

As a Technical Architect in our Expert Services team, you will serve as a deeply technical advisor delivering outcome-based solutions across the customer lifecycle. You will own complex technical work-streams, specializing in integrations, data strategies, and use case design to unlock the full value of the Braze Platform.

In this role, you will:

• Partner with Sales, CS, TAMs, Product, and Engineering to rapidly understand client requirements and accelerate time-to-value.
• Design complex, secure technical solutions, architectures, and scopes of work tailored to unique customer needs.
• Guide customers through technical onboarding, SDK/API integrations, and advanced strategic use cases.
• Troubleshoot complex technical obstacles, document custom integrations, and establish engineering best practices.
• Stay current with emerging trends in AI/ML and advocate for new practices that enhance platform capabilities.

WHO YOU ARE

• Demonstrated track record in technical roles such as Solutions Architect, Technical Architect, TAM, or Implementation Consultant.
• Strong technical background managing complex environments with deep domain knowledge in SaaS, Mobile, APIs, and Programming.
• Proven experience designing and articulating complex data/system architectures to both technical and non-technical stakeholders.
• Resourceful problem-solver comfortable navigating ambiguous priorities in a fast-paced environment.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• Excellent cross-functional collaboration and communication skills.

LI-Hybrid