IT Support Engineer (Level 1, 2 or 3), Remote

Flojics Technology is hiring IT support engineers at three levels for a managed IT service provider (MSP) in Canada. Fully remote from Egypt, full-time, supporting the company's customers in Canada. Level 1 – IT Support Technician (1–3 years) • User onboarding and offboarding, access and software tickets • IT asset management, backup checks and documentation • Windows / macOS, Active Directory, Microsoft 365 Level 2 – IT Support Engineer (5+ years, ideally at an MSP) • Escalated Microsoft 365, Intune / Endpoint Manager and Entra ID (Azure AD) issues • Networking: DNS, DHCP, VPN, firewalls • RMM and ticketing tools; PowerShell is a plus Level 3 – Wintel Support Engineer (5+ years with Windows Server) • The escalation point: Windows Server 2016–2022, Active Directory, Group Policy • Entra ID and Conditional Access, Azure IaaS, Intune, Hyper-V / VMware • Backup and DR, root cause analysis; some after-hours escalations • AZ-104, AZ-800/801 or MD-102 preferred All levels • Clear, professional English • Shortlisted candidates complete a short voice assessment in English How to apply Choose your level and apply: https://careers.flojics.com/jobs/it-support-engineer … mais Requisitos adicionados pelo anunciante da vaga • Mais de 2 anos de experiência profissional com Active Directory