Solutions Architect

Requerimientos del cargo

• Minimum of 3 years of hands-on experience as a Project Manager / Solutions Architect or in a similar role.
• At least 2 years of experience working in a startup environment, developing processes, and procedures, and building out teams.
• Minimum of 1 year of hands-on experience with monday.com.
• Proven problem-solving skills, with the ability to manage multiple projects simultaneously.
• Strong business acumen and understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success).
• Excellent internal communication skills and a customer-oriented personality.
• Experience with Zapier or Make.com is a plus.
• Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Doc.
  • Ideal Experience (Not Required but Preferred): Prior experience in providing professional services to clients. Familiarity with customer success in a technology or software-related field.

Funciones del cargo

• Workflow Design and Building:
  • Collaborate with Implementation Managers to help manage and build 10+
    monday.com clients per week.
  • Identify and eliminate isolation, inefficiencies, redundancies, and work silos within
    client processes.
  • Act as the primary point of contact and build strong client relationships.
  • Excellent note-taking of each call, action item and follow-up
    Customer Service and Training:
    • ○ Provide excellent customer service through various channels, including email, video
      calls, and in-person meetings.
      ● Subject Matter Expert
      ○ Collaborate with Implementation Managers to design and build out clients'
      workflows on monday.com
      ○ Research best practices among monday.com through apps marketplace, internal
      monday.com and external tools through third-party APIs
      ● Process Improvement:
      ○ Collaborate with clients and the internal team to implement useful integrations
      and automations to optimize workflows.
      ○ Assist clients in developing and refining their processes and procedures for
      maximum efficiency.
      ○ Be process improvement-oriented to drive client success.
      ● Technical Proficiency:
      ○ Be technically savvy and able to understand and troubleshoot technical issues.
      ● Time Management:
      ○ Exhibit excellent time management skills to prioritize urgent and important tasks
      effectively.

Condiciones

Oportunidad de crecimiento con un equipo multinivel

Vacaciones y feriados

Flexibilidad y autonomía

Pago USD

Trabajo remoto