B2B Support Specialist - iGaming Provider

About the company Jobs English Português [PT] Português [BR] Español Share the job: B2B Support Specialist - iGaming Provider Hybrid São Paulo, SP, BR About the Role We’re seeking a B2B Support Specialist to join one of the world’s leading iGaming providers. In this role, you’ll ensure an exceptional partner experience by providing efficient support, resolving issues promptly, and maintaining strong internal communication across teams. Responsibilities Provide timely and accurate responses to partner inquiries through internal communication channels Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues Adhere strictly to internal B2B support processes and workflows based on case type and internal directives Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly Escalate complicated or unresolved issues to the person in charge as necessary Handle partner information with the highest level of confidentiality and professionalism Stay up-to-date with industry trends, news, and events Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code Requirements Bachelor’s degree in Business Administration or any related field Proven experience in B2B, customer, or technical support in the IT industry is an advantage Knowledge of MS Office is mandatory Fluency in the Portuguese and English languages is required Knowledge of the Spanish language will be an advantage Strong problem-solving skills and a proactive approach to issue resolution Ability to work under pressure in a fast-paced environment Strong organizational skills and attention to detail Team player mindset with the ability to collaborate effectively with cross-functional teams Accountable, reliable, and professional approach working with b2b clients/teams Openness to continuous learning and adapting to new process improvements About the company Não conectamos currículos com requisitos. A gente conecta Pessoas com Pessoas. Somos a iHunters, uma startup de recrutamento que entende de gente, do mercado de iGaming e suas complexidades. Nascemos para ajudar as empresas a construir sua base de talentos para acelerar a sua jornada de crescimento dentro do mercado de iGaming. Nossa missão é ser a extensão estratégica do RH e das áreas de negócio para unir talentos extraordinários às melhores oportunidades no ecossistema de iGaming. Na iHunters, temos um propósito firme: Ser a força que impulsiona os talentos e empresas a prosperarem no universo de iGaming. Acreditamos que grandes conquistas começam pelas conexões certas – e é isso que nos move: criar essas conexões com precisão, eficiência e autenticidade. Nosso trabalho vai além de preencher vagas, transformamos o recrutamento em uma jornada de valor real, onde cada interação contribui para o aprendizado e crescimento de carreiras e organizações. All rights reserved | © InHire 2026 Full name * Your best email * Cell phone with area code * Linkedin * Get the link to your linkedin profile (Copy the link from your Linkedin profile and paste it into the field above) Country of origin Select a country City Are you available to work on the hybrid model at São Paulo, São Paulo, Brasil?* Yes No Resume Attach resume Salary expectation * Type of contract * Contractor Employee Continue registration By providing your personal data, you agree to what is described in this Privacy Policy. Plugin de acessibilidade da Hand Talk. Recursos Assistivos Acessível em Libras