Salesforce Service Cloud & Agentforce Developer – Venezuela

Salesforce Service Cloud & Agentforce Developer Location: Nearshore (Latin America or other locations with significant overlap with U.S. time zones) Required Experience 6-8 years of Salesforce development and implementation experience Strong hands-on expertise in: Salesforce Service Cloud Agentforce Apex development Salesforce Flows Integrations Salesforce Administration Key Responsibilities Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations. Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems. Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC). Build and support REST and SOAP integrations between Salesforce and enterprise applications. Design and maintain Salesforce Flows, including: Screen Flows Record-Triggered Flows Scheduled Flows Autolaunched Flows Configure and maintain Salesforce platform capabilities, including: Objects and Fields Record Types Page Layouts Validation Rules Approval Processes Permission Sets and Profiles Custom Metadata Custom Settings Perform Salesforce administration activities, including: User management Security and sharing configuration Case management Queues Omni-Channel Reporting and dashboards Service Cloud configuration Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect. Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms. Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data. Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams. Preferred Qualifications Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions. Experience integrating Agentforce with enterprise APIs and external systems. Knowledge of Salesforce Data Cloud / Customer 360. Experience with Service Cloud Voice and Omni-Channel. Familiarity with Salesforce DevOps practices and CI/CD pipelines. Experience with integration platforms such as MuleSoft and/or Spring Boot. Salesforce Platform Developer I Certification preferred. … mais Sobre a empresa Snowrelic Inc 96.576 seguidores Seguir Atividades dos serviços de tecnologia da informação • 11-50 funcionários • 28 no LinkedIn Snowrelic Inc was founded by technology professionals with a vision to provide quality and cost-effective Modern IT solutions. As a IT Services and Solutions Company, Snowrelic can assist in bringing Technology Transformation and Modernization across Business Functions and Enterprises. Improving existing technology processes and platforms, Enterprise Digital Integration and Enablement, User Engagement through better Visualization and User Interface, Enterprise Mobility, Extensive Capability in Dynamic and Niche Technology areas. Snowrelic has extensive staff augmentation experience in IT, provides a variety of workforce solutions to meet the needs of its clients in support of Information Technology Vertical areas such as Engineering, Banking and Finance, Insurance, Healthcare, Technology, Oil & Gas, Energy & Utilities. Snowrelic’s Team works for world renowned companies to fulfill their Strategic Resourcing, Enterprise Applications, Application Development and Support, Product & Data Engineering, IoT, Artificial Engineer & Machine Learning, Cloud Migration - AWS, GCP, Azure, Snowflake, DevOps, EDW, BI & Big Data Analytics, Salesforce, Mobility - UI/UX Consulting Services, Responsive Web Solutions, Testing Services - Manual & Automation, Social Media Analytics and Outsourced Product Development needs. We work with our customers on Time and Material Engagements, Staff Augmentation, as well as SoW led Managed Services Models.